The Serenity team are working hard to correctly book in all hair and beauty appointments so unfortunately we
have disabled our online booking system/App, thank you for your patience. Please read the new regulations in
place before your visit here.
Terms and Conditions
48 hour cancellation notice is required on all appointments – or there will be a 50% cancellation
A 50% deposit will be taken on all large bookings.
Cheques are not accepted.
A consultation is required with all hair colouring services.
A skin test is required 48 hours prior to all hair colour services and eye treatments.
A consultation and patch test is required 48 hours prior to all IPL treatments.
Offers may be amended or withdrawn at any time.
All offers are under the Manager’s discretion.
Arrive 15 minutes before your service/treatment to allow time for filling in a consultation form to
avoid cutting into treatment time.
Please make us aware of any medical conditions, allergies or any changes in health before the treatment.
Gift vouchers are valid for 12 months.
NHS staff will receive a 10% discount across all treatments with proof of NHS ID.
When booking through our online system please check you have the correct salon in the correct town
otherwise you will loose any deposit you have paid for the appointment time taken.
When booking through our online system please read through questions thoroughly and answer them
truthfully, if skin tests are answered incorrectly you will lose your deposit for the appointment time