Privacy & Cookies

Serenity Hair & Beauty Rooms Limited (company number 12261768),46–47 High Street, Hastings, East Sussex TN34 3EN, is the data controller for the information described here.

This website does not collect your details

There are no contact forms, no newsletter sign-up and no accounts on this website. We do not ask for your name, email address or phone number anywhere on it, and we do not track you for advertising.

When you book an appointment

Booking is handled by SalonIQ, our salon management system. When you click “Book now” you are taken to SalonIQ's booking portal, and any details you enter there are held by SalonIQ on our behalf. We use those details to manage your appointment, keep your treatment history and contact you about your booking. SalonIQ's own privacy terms apply to that service in addition to ours.

Reviews

Our reviews are collected independently by Salon Spy, which invites clients to leave feedback after an appointment. The review panel shown on our reviews page is provided by Salon Spy, and loading it sets cookies from their website.

Measuring how the site is used

We count visits using Cloudflare Web Analytics. It sets no cookies, does not fingerprint your device, and does not follow you to other websites. It tells us how many people looked at a page, which site they came from and how quickly pages loaded. It does not tell us who you are, and we deliberately chose it over Google Analytics for that reason.

Cookies

This website sets no cookies of its own, and there is no cookie banner because there is nothing to consent to. The only cookies you may receive come from the services above:

• Salon Spy — on our reviews page, to display the live review panel.
• SalonIQ — once you follow a booking or gift-voucher link to their portal.
• Cloudflare — which serves this website, and may set a strictly necessary security cookie if it needs to check that a visitor is not a bot.

You can block or delete cookies in your browser settings at any time. Doing so may stop the review panel from displaying, but nothing else on this site will be affected.

How long we keep things

Client records in SalonIQ are kept while you remain a client and for a reasonable period afterwards, so that treatment history — particularly colour formulations and skin-test records — is available if you return. Skin-test and consultation records are kept because we may need them to treat you safely.

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Just call 01424 444946 or email [email protected] and we will help. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk.

See also our terms and conditions and cancellation policy.